FAQ
Shipping Questions
What is the delivery time?
Orders are typically prepared within 1 to 2 business days before being shipped.
Once your order has been shipped, estimated delivery times are:
- Quebec and Ontario: 1 to 3 business days
- Rest of Canada: 3 to 7 business days
Some remote regions in Canada may require up to 14 business days for delivery.
*Please note that during high-volume sales periods (October to December), processing times may be slightly longer than usual. However, orders are typically shipped within a maximum of 5 business days.
Which carriers do you use?
We work with several shipping carriers to ensure the best delivery option for your location. The most frequently used carriers are GLS, Canada Post, UPS, and Purolator.
Where do your orders ship from?
All orders are shipped from our workshop in Quebec, Canada.
Is it possible to pick up my order at your warehouse?
Not at the moment. However, we hope to offer local pickup in the future once we move into a warehouse within the next year.
General Questions
Are your products available in English?
Yes! All of our potion kits include both French and English instructions directly inside the box — no language selection is needed.
For our magical letter subscriptions, the language can be selected directly on the product page before purchase.
Are your potion kits handmade?
Yes! Our magical potion kits are carefully assembled in our Canadian workshop by our small team.
What is the purpose of our magical potions?
Our magical potion kits are designed to help children believe in their abilities through an approach rooted in kindness, imagination, and magic. Each kit explores a different magical theme while gently touching on everyday challenges children may experience.
Some potions encourage children to discover what makes them unique and help strengthen their self-confidence. Others help them learn to face their fears, an emotion that is natural, but one that can sometimes prevent us from trying new things and growing.
Through play, imagination, and storytelling, these magical moments invite children to better understand themselves while having fun.
Can the potion be consumed?
Although the ingredients are non-toxic and made from natural materials, the potions are not intended to be consumed.
They are designed as a sensory activity that encourages creativity, imagination, and exploration while helping children reflect on everyday emotions and experiences.
Do our potions contain allergens?
We carefully avoid the main allergens identified by Health Canada. This topic is especially important to me since my own child has a peanut allergy.
While allergens are not intentionally included in our ingredients, we cannot guarantee that the kits are completely free of traces. Some ingredients themselves may carry labels such as “may contain traces of…”.
If you or your little sorcerer have allergies, please feel free to contact us to discuss it. One thing is certain: there are absolutely no peanuts in our home.
What age are the kits designed for?
Our regular kits are designed for children ages 3 to 10, although some teenagers (and even adults!) enjoy them just as much.
Why ages 3 to 10? Because at this age, children still believe in magic and fantastical creatures.
We do not recommend the regular kits for children under 3 years old because they contain small pieces that could pose a choking hazard. Younger children may also have difficulty following the instructions and may be tempted to pour all the ingredients at once (speaking from experience!).
For younger children, our mini kits are often a better option, allowing them to freely explore the ingredients and enjoy the magical reactions.
What should we do with the potion once the activity is finished?
Some children become so attached to their potion that they won’t want to part with it right away. You can keep it in a small mason jar for a few days.
To preserve its magical powers, you can dip a small object into the potion so it absorbs its magic. For example, after making a friendship potion, try dipping your friendship bracelets into it.
Since fairy dust is often the main ingredient in our potions, you can also pour the potion outside to invite fairies and other magical creatures into your garden. They may be drawn by its enchanting scent and the magic it carries.
All ingredients are 100% biodegradable (yes, even the glitter!), so there is no harm to the environment.
How many children are the kits designed for?
Our regular and mini kits are designed for one child.
However, since the regular kits include three different potion recipes, the activity can easily be shared between up to three children if desired.
What type of container should be used to make a potion?
We recommend using a small bowl about 3 to 4 inches in diameter.
A wide bowl allows children to clearly see the magical reaction and bubbling effect. If you would like a more dramatic reaction that may overflow, try using a container with a narrower opening.
Returns
Returns & Exchanges
Due to the nature of our products, we do not accept returns. However, if there is an issue with your order or if your package arrives damaged, we will gladly look into a replacement or exchange solution.
Please contact us at potion@lespetitssorciers.com and we’ll be happy to see how we can help.
What happens if my package is returned to sender?
We do not accept returns. If a package is refused by the customer or returned to us due to an unclaimed delivery, any return fees charged by the carrier will be deducted from the refund amount.
Customers are also responsible for providing a complete and accurate shipping address at checkout. Orders that are undeliverable due to an incorrect address entered by the customer will not be replaced or reshipped free of charge.