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FAQ

General questions

What is the purpose of our magic potions?

Our magical potion kits are designed to help children believe in their abilities through a kind and magical approach. In addition to featuring different magical themes, our sets address various challenges in a child's daily life. Some potions can help them discover what makes them unique, thereby enhancing their self-confidence. Another kit may assist in overcoming fears, an emotion that is not inherently bad but can sometimes hinder trying new activities and flourishing.

In our regular kits, you will find three instruction cards to concoct three different potions. The ingredients have been carefully chosen for their color, texture, and scent to provide a wonderful sensory experience. Moreover, the child is sometimes invited to smell the scents or dip their fingers in the liquid to awaken their senses. Once the potion is completed, it can be simply emptied outside to invite fairies and other magical creatures into your garden. These beings will be drawn to the magic of fairy dust!

Can the potion be consumed?

No, the potion is not meant to be consumed. It is created for magical and sensory play, providing a fun and imaginative experience for children.

What about allergies?

Certainly, we avoid the main allergens listed by Health Canada. The issue of allergens is important to me since my own son is allergic to peanuts. Although allergens are not part of our ingredients, we cannot guarantee that our kits do not contain traces of them. Some ingredients themselves may have the disclaimer: "may contain traces of..." If you or your little wizard have allergies, please contact us to discuss. One thing is certain, there are no peanuts in our home!

What is the target age for our kits?

The regular kits are designed for children aged 3 to 9, although some teenagers (and even adults) have purchased them for fun! Why 3 to 9 years old? Because at this age, we still believe in magic and fantastic creatures! For two-year-olds, we do not recommend the regular kits as they contain small parts that could cause choking. Also, they have more difficulty following instructions and tend to empty the tubes at once (speaking from experience!). For this age, the mini kits are more suitable as they can experiment with the ingredients and their magical reaction more freely.

What to do with the potion once the activity is finished?

Some children are so amazed by their potion that they won't want to part with it immediately. You can keep it in a small Mason jar for a few days. To preserve the magical properties of the potion, you can dip an object into its liquid to absorb the magic. For example, after completing a friendship potion, dip your friendship bracelets in it! Since the main ingredient used in our kits is often fairy dust, you can pour the potion directly outside to invite fairies and other magical creatures into your garden. They will be attracted by its enchanting scent and the magic emanating from it! The ingredients are 100% biodegradable (yes, even the glitter), so there is no harm to the environment.

Can they be used in the bath?

Although some ingredients are the same as those found in bath bombs, we do not recommend using them for this purpose. Our potions have not been tested for this use. Additionally, the magical reaction will not be as impressive in such a large quantity of water.

How many children can play with a potion kit?

The regular and mini kits are designed for one child each. However, since the regular kits contain three different potions, you can divide the activity among three children.

What type of container to use to make a potion?

We recommend using a small bowl with a diameter of approximately 3 to 4 inches. With a wide opening, you'll better see the magical reaction and its bubbles. If you want a more impressive reaction that may overflow, use a bowl with a narrow opening.

Shipping questions

What is the delivery time?

The production time for the kits is 1 to 4 business days. The orders are then shipped via Purolator and delivered in 24-48 hours in Quebec and Ontario.*For other provinces, orders are shipped via Canada Post and generally delivered in less than a week.

What is the cost of delivery?

Quebec and Ontario: We offer free delivery on orders over $100. For other orders, we offer a flat rate of $10.95. Orders are typically processed and shipped within 2 to 5 business days. However, the processing time may extend a few days during busy periods. Feel free to contact us if you haven't received a shipping confirmation email after 7 business days. A confirmation email will be sent once the order is shipped.

We reserve the right to refuse delivery to certain remote regions. However, we are open to reaching an agreement with the customer regarding shipping to remote areas if the customer is willing to cover the additional costs.

The customer is responsible for verifying their delivery address when completing the order. We are not responsible if a package is delivered to the wrong address due to an error in the delivery address.

Canada: We offer free delivery on orders over $150. For other orders, we offer a flat rate of $12.95. Orders are typically processed and shipped within 2 to 5 business days. However, the processing time may extend a few days during busy periods. Feel free to contact us if you haven't received a shipping confirmation email after 7 business days. A confirmation email will be sent once the order is shipped.

We reserve the right to refuse delivery to certain remote regions. However, we are open to reaching an agreement with the customer regarding shipping to remote areas if the customer is willing to cover the additional costs.

The customer is responsible for verifying their delivery address when completing the order. We are not responsible if a package is delivered to the wrong address due to an error in the delivery address.

What carriers do you use?

In Quebec and Ontario, we primarily use Purolator. For the rest of Canada, Canada Post is the preferred carrier.

Do you deliver outside of Canada?

Delivery to countries other than Canada will soon be available. For each country, we must first ensure that we comply with regulations. We are currently working on delivering to France.

It is important to note that customs fees will be required by your country upon the importation of your order. We have no control over these fees, and each country has its own rules regarding imports. No refund will be issued if you refuse to pay these fees or if the order is returned to us.

Several delivery options will be available to you during checkout. You will find the estimated delivery time as well as the option to obtain a tracking number.

Questions about the purchase conditions

Returns and exchanges

We do not accept returns and exchanges unless the product arrived damaged or there was an error in the order. If this is the case, please contact us within 48 hours of receiving the order at info@lespetitssorciers.com, and we will be happy to assist you.*If we decide to proceed with a refund, it will be issued in the original payment method.

Cancellation

We do not accept cancellations at the moment. However, we are here to assist you if you encounter any issues with your order. If that's the case, please contact us at info@lespetitssorciers.com, and we will be happy to help.

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